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KOI Privacy Policy

At KOI, we respect your privacy and handle your personal information with care. This policy explains what we collect, why we collect it, and the choices you have. By using the KOI website (www.koiluxury.com), you agree to the practices described here.

1. Information We Collect

We collect only the information we need to serve you well.

Information you provide to us

  • Full name
  • Email address
  • Mobile number
  • Billing and delivery address
  • Payment information (handled securely by our payment partners; KOI does not store full card details)

Information collected automatically

  • IP address
  • Browser type and version
  • Device and operating system details
  • Pages visited and how you interact with our website

2. How We Use Your Information

KOI uses your information to:

  • Process, pack and deliver your orders
  • Respond to your questions and support requests
  • Share order confirmations, shipping updates and delivery notifications
  • Understand customer preferences and improve our products and website
  • Send offers and updates, only where you have chosen to receive them
  • Detect and prevent fraud, misuse and security threats

3. How We Share Your Information

KOI never sells or rents your personal information. We share it only where necessary to run our business, with:

  • Payment gateways that process your transactions
  • Courier and logistics partners that deliver your orders
  • Authorised manufacturing and fulfilment partners
  • Government or law enforcement authorities, when required by law

Every partner we work with must keep your information confidential and use it only for the purpose it was shared.

4. Keeping Your Data Secure

We use reasonable technical and organisational safeguards to protect your information from unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

5. Cookies

The KOI website uses cookies to:

  • Give you a smoother, more personalised browsing experience
  • Remember your preferences and cart items
  • Understand website traffic and performance

You can block or delete cookies in your browser settings. Some parts of the website may not work properly without them.

6. Your Rights and Choices

You can ask KOI to:

  • Give you access to the personal information we hold about you
  • Correct information that is inaccurate or incomplete
  • Delete your information, subject to our legal and record-keeping obligations
  • Stop sending you marketing messages at any time

To make a request, write to us at support@koiluxury.com.

7. Changes to This Policy

KOI may update this Privacy Policy from time to time. The latest version will always be available on this page, and continued use of our website means you accept the updated policy.

8. Contact Us

For any privacy-related question, contact the KOI team: